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While research by Oracle Marketing Cloud found that email campaigns have an average open rate of 22 per cent, the same research suggests that SMS marketing has a remarkable near-perfect open rate of close to 99 per cent. On top of that, messages are read within three minutes of being received!
If this doesn’t make SMS marketing tempting enough, you should also consider the fact that the character restrictions with SMS marketing force you to be clear and concise – which is the best way to communicate with your customers anyway!
When it comes to SMS marketing, keep these six steps in mind to get the most out of your campaign:
For those using an SMS marketing campaign, be sure to familiarise yourself with the Spam Act 2003 (Commonwealth), as it applies to mobile phone messaging and means that under Australian law it is illegal to send unsolicited commercial electronic messages. This includes anything that offers, advertises or promotes the supply of goods, services, land or business, or investment opportunities.
In its most simple terms, there are three main rules from the Spam Act that you should be aware of.
All commercial messages must be sent with either express or inferred consent from the recipient. Express consent means they’ve intentionally opted in to receiving the messages (eg. they’ve ticked a box on a form, asked to be contacted, etc.), whereas inferred consent means you have an existing relationship with that customer and infer that they might be interested in receiving messages about a similar product or services. For example, if you subscribe to a magazine, the publisher could infer that you would be interested in text messages that promote other services they offer.
All commercial electronic messages must contain clear and accurate identification of the sender, as well as information on how you can contact the sender.
All commercial electronic messages must contain a facility that allows the receiver to unsubscribe at any time. There must be instructions on how to opt out of receiving messages. For example, including something as simple as “reply ‘stop’ or ‘unsub’ to opt out”.
If you’re thinking about using an SMS marketing campaign for your business, consider these examples of effective campaigns from other businesses.
Australian online fashion retailer The Iconic used SMS marketing for their Friday 11am outfit campaign, where an outfit was sent out by MMS with a three-hour delivery offer. The campaign received a 10 per cent strike rate.
The American beauty chain used SMS marketing for a six-month campaign where customers could sign up and receive three location-specific offers per month by texting KIEHLS to the short code advertised or by signing up on the Kiehl’s website. The campaign proved successful for both sales and customer feedback. Kiehl’s learned that more than 73 per cent of the opted in customers made a purchase after receiving the messages, and 81 per cent filled out a survey to provide valuable customer feedback.
The American fast food company created a limited-time offer for a burger and fries combination that was only $2.99 instead of the usual $6.00. Very quickly, 20 per cent of Carl’s Jr.’s opted in customers redeemed their unique code at restaurants, highlighting how time-sensitive offers can deliver seriously good results.
As well as the six steps to successful SMS marketing, you should also consider these fundamental dos and don’ts when creating your campaign.
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